Centralized Resident Issue Management

Turn WhatsApp Chaos Into an Organized Society.

Protect your committee’s personal phone numbers. Centralize maintenance complaints, plumbing issues, and electrical faults into a structured ticket queue with automatic vendor assignment and photo proof of resolution.

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Zero Lost Complaints

Structured Operations for Every Society Issue

Every request is categorized, assigned, tracked, and signed off with complete accountability.

Categorized Ticketing

Residents raise tickets directly from their app with issue category (Plumbing, Electrical, Common Area, Lift, Security) and upload photos.

  • Auto-acknowledgment via WhatsApp
  • No calls to Secretary's personal phone

Vendor & Staff Assignment

Assign tickets to internal society estate staff or external AMC contractors with service level agreements (SLAs) and deadline tracking.

  • Real-time status progression
  • Contractor performance metrics

Photo Proof of Resolution

Technicians upload photographic proof of work completed before a ticket can be closed. Residents confirm satisfaction before sign-off.

  • Immutable audit log of all repairs
  • Resident satisfaction feedback rating

Bring Order to Your Society's Daily Maintenance.

See how Oikos turns messy WhatsApp chats into an organized, stress-free helpdesk.