Privacy Policy

1. Introduction

WHYN ("Company", "we", "our", or "us"), operating the Oikos Community platform at www.oikosapp.in and via our mobile applications (including the Oikos Community Android application), respects your privacy. This Privacy Policy describes how we collect, store, process, and protect your information when you use our web applications, resident dashboards, guard gate kiosks, and mobile services.

2. Information We Collect

To operate security gate entry, resident directories, and society management features, we process the following categories of data:

• Resident & Occupant Profiles: Name, mobile phone number, email address, apartment/flat number, ownership/tenancy status, household roster, and registered vehicle numbers.
• Gate Entry & Visitor Logs: Visitor names, cab vehicle numbers, delivery provider tags (e.g. Swiggy, Zomato), entry timestamps, pre-approval passcodes, and guard check-in logs.
• Domestic Staff Directory: Staff names, service type (e.g. maid, cook, driver), authorized flat associations, and entry/exit timestamps.
• Society Financials & Maintenance: Unit dues ledgers, payment mode records (e.g. UPI/NEFT reference transaction numbers), and maintenance invoice receipts.
• Device & Notification Tokens: Firebase Cloud Messaging (FCM) device push tokens to deliver instantaneous gate arrival notices and emergency SOS alerts.

3. Device Permissions & Hardware Access

Our mobile applications may request standard device permissions solely for functional utility:

• Notifications: Required to notify residents when a delivery person, guest, or cab reaches the society gate, or when an emergency SOS is triggered.
• Camera (Optional / Guard Kiosk): Used exclusively at the security gate to scan pre-approved resident QR passes or visitor delivery passes.
• Storage / Documents: Used when downloading maintenance receipts, move-in NOC certificates, or society circulars.

4. Resident Privacy Features (Safe Pickup Mode)

When residents book cabs or autos through our Safe Pickup feature, Oikos conceals the resident's exact flat number and phone number from external drivers, verifying entry solely via an encrypted 4-digit code to protect personal safety.

5. How We Protect and Isolate Data

All society data is stored in enterprise-grade cloud databases protected with Row-Level Security (RLS). Each housing society operates in a strictly isolated multi-tenant silo. Residents and guards from one society cannot view or query information from another society. Data in transit is encrypted using industry-standard TLS 1.3 encryption.

6. Data Sharing & Third Parties

We never sell or rent your personal data. Data is shared only with:

• Your Society's Managing Committee: Authorized committee administrators (Secretary, Treasurer, President) have access to society-level directories and financial records according to society bylaws.
• Infrastructure Providers: Essential technology service providers including encrypted cloud database hosting and transactional notification gateways solely for delivering platform services.

7. Data Retention & Account Deletion

Visitor gate logs are automatically pruned based on society data retention policies. When a resident moves out of a society, their active account is revoked upon issuance of the digital Move-Out NOC. Users may request full account and data deletion by contacting their society managing committee administrator or emailing admin@oikosapp.in.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact our Data Protection Officer at: